The website has taken multiple payments – why has this happened and what do I need to do next? Payments have been taken from my account, but my subscription still shows as expired.

Payments can be rejected as the system because:

• The system has detected that the billing address you entered does not match the address the card is registered to.
• A credit card was used which is not accepted,
• The credit card vendor is international (sorry, we do not accept these)
  
  

When this happens, your bank will hold the funds as a pending process for approximately 5 workings days at which point the funds will show available again in your account.