We want all our customers and clients to have a great experience when dealing with us.
IAA will strive to resolve your complaint within 1 working day of receipt and will make sure the situation you have raised is fully investigated. If we cannot resolve this issue in the working day, we will let you know and aim to resolve this within 5 working days.
In the rare circumstances where we are unable to resolve the complaint within 5 working days, we will keep you informed of the next steps on a regular basis.
Your feedback is important to us and we record all complaints to make sure we address customer concerns and put fixes in place.
If you are unhappy with a product or service that you bought from IAA or want to tell us if your experience was not as expected, please put the complaint in writing to one of the following channels:
Live Chat
The quickest way to raise your concern is on Live Chat. Click the red “help” button to get started.
Start your chat with the word complaint. If our handlers are unable to resolve your query, they will arrange for one of our supervisors to resolve your problem.
Through our Contact Us form
Go to https://www.synetiq.co.uk/contact/ and complete the form.
In writing
Please address your letter to:
Complaints
IAA UK Head Office
Bentley Moor Lane
Adwick-Le-Street
Doncaster
South Yorkshire
DN6 7BD