Collection and delivery
Bidding and buying auction vehicles
- The vehicle is not as described – you said it starts and drives.
- How do I use the auction features?
- What is a salvage vehicle?
- Will my vehicle come with a logbook (V5)?
- Questions relating to vehicle damage.
- I thought I had won the vehicle, why has it been relisted?
Selling your car with SYNETIQ Auctions
Payment and fees
- What happens if a vehicle is not collected/paid for within 14 calendar days?
- I have made a payment in error what happens next?
- What are the charges to process VAT refunds if removing lots from the UK?
- What is the registration fee and what do I need to register?
- What charges are made as fees on administration?
- Can I have a copy of my invoice?
SYNETIQ Auctions membership
- How do I upgrade my SYNETIQ Auctions account?
- Why has my auction account application been rejected?
- Why has my auction account been suspended - what do I need to do next?
- Who sells on the auction?
- What identification do I need?
- How do I register?
SYNETIQ and IAA Auctions are now SYNETIQ an IAA Company
- I was previously registered with IAA but my account expired, what do I need to do?
- I need an invoice for a vehicle that I won from IAA, how do I get this?
- I am registered on both IAA and SYNETIQ what happens to my subscription time?
- When I purchased vehicle(s) from IAA, I had them delivered. How can I do this now?
- How do I make a collection slot booking now?
- I normally pay by BACs do I still use the same bank details?